GÉ RÉN STUDIO —
TERMS & CONDITIONS

1. Services & Scope

Gé Rén Studio provides BaZi and related Chinese metaphysics analyses delivered as written reports. Current services include the BaZi Chart Report, Major Luck Cycle Report, Annual Luck Report, and eligible service combinations. Each order covers only the service, report subject, analysis period, Focus Areas, scope and delivery arrangements confirmed for that order.

By placing an order, you agree to these Terms & Conditions, the Refund Policy, the Privacy Policy, and any service-specific terms presented before payment. Nothing in these Terms & Conditions limits any rights that cannot lawfully be excluded under applicable consumer protection legislation.

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2. Orders & Payment

Orders are placed through one of three paths, according to the client’s circumstances: New Clients, Existing Clients, and Referred Friends.

New Clients complete the relevant service information form and proceed to website checkout. Existing Clients and Referred Friends submit the relevant service information form for manual review. After review, Gé Rén issues an invoice with a secure payment link.

Submitting a service information form does not by itself confirm acceptance of an order, reserve availability, confirm coupon eligibility or begin report preparation. An order is accepted only after Gé Rén has reviewed the request, confirmed the applicable details and received payment.

For an order that includes a Major Luck Cycle Report, Gé Rén may send a Major Luck Cycle Suitability Email so the client can confirm the appropriate cycle before the Manual Confirmation Email is issued.

Report preparation officially begins when Gé Rén sends the Manual Confirmation Email.

All prices are shown in Canadian dollars. Payment is accepted by credit or debit card and any other supported digital payment method displayed through Gé Rén’s current payment provider. Gé Rén does not accept PayPal.

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3. Coupons & Discounts

Coupons may provide a discount on eligible orders. Coupon eligibility, discount amount, validity period, usage limit, service-category restriction and permitted order path depend on the coupon type and the terms of the relevant offer.

Website checkout accepts one coupon per order. For an order processed through the manual invoice path, up to three eligible coupons may be submitted for review. Submission of a coupon does not guarantee that it will be accepted or applied.

The maximum total discount on any order is 30%. This includes any discount already included in a service combination and all coupons applied to the order. If submitted coupons exceed the permitted total, Gé Rén will apply the most appropriate valid combination, subject to eligibility and the terms of the coupons.

Coupons have no cash value and cannot be redeemed for cash. A coupon may be used only during its stated validity period and according to its eligibility and service restrictions. Transferability depends on the terms of the particular coupon.

First-Time Coupons are available only to clients who are new to Gé Rén and are placing their first order. Seasonal Promotion codes are available according to the eligibility and promotional period stated in the relevant release.

A new client using the Referred Friend path may receive a one-time 10% Friend Coupon discount on the first eligible order after Gé Rén verifies the referring client’s valid Gé Rén ID. No separate advance email or coupon request is required.

Loyalty Coupons may be used only within the same service category in which they were earned. Additional Loyalty Coupon rules, including deferred delivery, are set out in Section 13.

If a coupon is entered incorrectly, has expired, does not apply to the order or does not satisfy its stated conditions, Gé Rén may decline it and confirm or invoice the correct amount before payment. Gé Rén may also void or replace a coupon used incorrectly, disclosed without authorization or applied outside its intended terms.

Current public coupon information is available on the Gé Rén Coupons page. Where a specific promotion or individually issued coupon states additional terms, those terms also apply.

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4. Refunds

The availability of cancellation and refund depends on whether Gé Rén has sent the Manual Confirmation Email. A cancellation request received before that email may qualify for a refund of the amount paid, less the applicable CAD $50 administrative fee. Once the Manual Confirmation Email is sent, the order enters preparation and becomes non-refundable, except where required by applicable law or where Gé Rén is unable to provide the confirmed service.

Receiving or responding to a Major Luck Cycle Suitability Email does not by itself make an order non-refundable. Please review the Refund Policy for complete conditions, exceptions and request instructions.

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5. Confidentiality & Privacy

Personal information is collected, used, stored and retained only for the purpose for which it was provided. Information submitted for an order is used to administer the request, prepare and deliver the confirmed report, process payment and coupon eligibility, and support related communication and email follow-up.

Website subscription is separate from placing an order or making an enquiry. Gé Rén sends subscription communications only where the subscriber has expressly agreed to receive them. Please review the Privacy Policy for full details about collection, use, storage, retention, subscription consent and individual rights.

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6. Delivery & Estimated Completion

Each confirmed order includes an estimated completion date in the Manual Confirmation Email. The estimated date reflects the current workload and the information available when the order is confirmed.

The estimated completion date may change if payment is delayed, required information is incomplete or inaccurate, the client requests or accepts a change to the confirmed order, additional details are required before confirmation, or circumstances outside Gé Rén’s reasonable control affect the schedule. Gé Rén will communicate any material change to the expected delivery schedule.

Any approved deferred delivery connected with a Loyalty Coupon is governed by Section 13.

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7. Nature of Our Services

Gé Rén reports are provided for personal insight, reflection and timing reference. They do not constitute medical, legal, financial, psychological, safety or other regulated professional advice and should not be used as a substitute for advice from an appropriately qualified professional.

A report describes patterns, structures and timing considerations. It does not guarantee any event, result, opportunity, relationship, financial outcome, health outcome or other future circumstance. Decisions and actions taken after receiving a report remain the client’s responsibility.

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8. Client Information and Order Changes

The client is responsible for reviewing the birth information, report subject, selected service, analysis period, Focus Areas and other submitted details before the order is confirmed. Gé Rén has no independent means of verifying whether submitted birth information is correct.

Corrections to a genuine submission error may be considered before preparation begins. Requested changes after the Manual Confirmation Email is sent may be declined, subject to an additional fee, repriced or treated as a new order. Gé Rén is not responsible for analysis prepared from inaccurate or incomplete information supplied by the client.

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9. Reports Requested for Another Person

Where a report is requested for another person, the person placing the order is responsible for ensuring that the information is provided lawfully and that any consent or authority required for the request has been obtained.

Gé Rén may request clarification or decline an order where consent, authority, privacy, report access or delivery arrangements are unclear. The person placing the order must not submit another person’s name, address, direct contact information or other unnecessary identifying information unless Gé Rén specifically requests it for a legitimate purpose.

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10. Governing Law

These Terms & Conditions are governed by the laws of the Province of Nova Scotia and the applicable laws of Canada. Nothing in these Terms & Conditions excludes or limits any consumer right, remedy or protection that cannot lawfully be excluded or limited.

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11. Contact

If you have any questions about these Terms & Conditions, please contact Gé Rén at hello@ge-ren.com.

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12. Changes to These Terms

Gé Rén may update these Terms & Conditions from time to time. The version published on this page when an order is placed applies to that order, subject to any rights or requirements arising under applicable law. The last-updated date appears at the top of this page.

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13. Deferred Delivery for Loyalty Coupon Orders

A client who places and pays for an eligible order before a Loyalty Coupon expires may request a report delivery date falling within 90 calendar days of the date payment is received. All deferred-delivery requests are subject to Gé Rén’s confirmation and availability. Merely submitting an order request or service information form does not reserve or secure the coupon. Payment must be received before the coupon expires.

The Loyalty Coupon must be used within the same service category in which it was earned. For example, a Loyalty Coupon earned from a BaZi report may be applied to another eligible BaZi report or BaZi service combination, but not to a different service category such as Feng Shui.

Deferred delivery applies only to the delivery date. It does not postpone Gé Rén’s right to begin or complete report preparation after the order has been confirmed. The service category, report type, report subject, birth information, selected analysis period, Focus Areas and report scope remain those accepted at the time of order.

Requested changes after confirmation or after preparation has begun may be declined, repriced, subject to an additional fee, or treated as a new order.

An order for a report concerning a future period does not entitle the client to defer delivery until that future period. Unless Gé Rén expressly agrees otherwise, the report will be delivered within the normal delivery schedule or within the approved 90-day deferred-delivery window.

The amount paid secures only the confirmed service, analysis period and scope. It does not secure future services, later revisions or additional work at the original price.

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