Refund Policy
Gé Rén Studio provides human-crafted BaZi analyses delivered as written reports. Because every report requires dedicated review and preparation, this Refund Policy explains when an order may be cancelled, when a refund may be available, when report preparation begins, and how Gé Rén responds to errors on Gé Rén’s side. Please review this policy before placing an order. Nothing in this policy limits any rights that cannot lawfully be excluded under applicable consumer protection legislation.
When a Refund Is Available
You may receive a refund of the amount paid, less a $50 CAD administrative fee, if your cancellation request is received before Gé Rén sends the Manual Confirmation Email. The Manual Confirmation Email marks the official start of report preparation. The $50 CAD administrative fee covers payment processing, order administration and the initial review of your order details.
For an order that includes a Major Luck Cycle Report, the Major Luck Cycle Suitability Email may be sent before the Manual Confirmation Email. Receiving or responding to the Suitability Email does not by itself make the order non-refundable. The order remains eligible for cancellation under this section until Gé Rén sends the Manual Confirmation Email.
To cancel an eligible order before the Manual Confirmation Email is sent, please contact Gé Rén at hello@ge-ren.com. An approved refund will be returned in CAD through the original payment method.
When an Order Is No Longer Refundable
Once Gé Rén sends the Manual Confirmation Email, the order enters preparation and becomes non-refundable, except where required by applicable law or where Gé Rén is unable to provide the confirmed service. Research, analysis, preparation and writing may begin immediately after the Manual Confirmation Email is sent, and the time and work involved cannot be returned.
Once a report has been delivered, no refund will be issued because of personal disagreement with the analysis, a change of mind after reading the report, a request for a different interpretation, or information later provided that differs from the information originally submitted.
Accuracy of Birth Information
Gé Rén reports are prepared entirely from the birth information submitted through the service information form. This includes birth date, birth time, birth location and gender.
Gé Rén has no independent means of verifying whether submitted birth information is correct. Please review all birth information carefully before submitting your order. Gé Rén is not responsible for analysis based on inaccurate or incomplete birth information provided by the client. A refund will not be available for a report prepared or delivered using the information submitted with the order.
Errors on Gé Rén's Side
If Gé Rén makes a clear factual or processing error in a report, such as misreading birth information that was submitted correctly or delivering the wrong report, Gé Rén will provide a one-time corrective revision at no additional charge.
Please contact hello@ge-ren.com with a clear description of the issue. Gé Rén will review the matter and respond. A corrective revision provided in good faith does not by itself constitute a refund. If Gé Rén cannot reasonably correct the error or provide the confirmed service, Gé Rén will consider an appropriate remedy in accordance with the circumstances and applicable law.
Cancellations by Gé Rén
In unusual circumstances, Gé Rén may need to cancel an order because of capacity, scheduling, service suitability or another operational reason.
If Gé Rén cancels an order before report preparation begins, the client will receive a full refund in CAD with no administrative fee deducted.
If Gé Rén is unable to complete a confirmed order after the Manual Confirmation Email has been sent, Gé Rén will provide a full refund for any confirmed service that has not been delivered.
How to Request a Refund
To request a refund within the permitted cancellation period, please email hello@ge-ren.com with your order confirmation number or assigned Gé Rén ID, the service or package ordered, and a brief reason for the request.
If the refund request is approved, Gé Rén will submit the refund through the original payment method. The time required for the refunded amount to appear may vary according to the card issuer or payment provider.
Contact
Questions about this Refund Policy may be sent to hello@ge-ren.com.
This policy may be updated from time to time. The version published on this page when an order is placed applies to that order, subject to any rights or requirements arising under applicable law.